Case Studies

Solution Minds has helped in over 135 Projects since 2006, below is a selection of case studies for these projects.

Note: To protect Client confidentiality we have reframed from naming clients in this section.

For a list of our clients click here.


Government and Education Industy Case Study - Port Authority

A Port Authority, based in Western Australia, engaged us to conduct a strategic systems review, determine options, develop a 5 year TCO model and business case for the preferred way forward

We then assisted the Port map and improve business processes for enterprise wide operational and support functions

We also helped select new enterprise systems as well as providing implementation services (project governance, project mgt. and change mgt.)


Engineering and Resources Services Industry Case Study - Engineering Consultancy

A Multi-disciplinary engineering consultancy group supporting clients through a range of engineering services, wanted to standardise processes and systems across the organisation, improve their competitive advantage through increased efficiency and align their portfolio of companies.

We conducted a Business Process Mapping and Analysis Project across Australia and South East Asia to map current processes, define business requirements, identify issues and improvement opportunities and develop standardised future state processes


Not-For-Profit Industry Case Study - Health and Care Service Provider

A not-for-profit organisation delivering community health and care services across Australia. needed our help to select new ERP & HR/Payroll systems, including process mapping, business requirements prioritisation and business case development

We also provided project governance, project management, integration management (with CMS and HR solutions) and consulting assistance for the implementation phase, which was delivered successfully.


Not-For-Profit Industry Case Study - Membership Services Provider

A not-for-profit incorporated association supporting 9,000 members in WA engaged Solution Minds to process map and analyse the following functions: Member/ Customer Management; Subscription/ Publication Management; Accounts Receivable; Product Management; Case Management; Marketing Campaign Management; Learning Management; Event Management and eBusiness integration.

We helped them develop detailed business and technical requirements and then ran a CRM selection project, with Salesforce, Microsoft and Sugar being short-listed and evaluated thoroughly, along with their respective Implementers. 


Services Industry Case Study - Membership Services Provider

A membership services provider had been using Microsoft Dynamics CRM for 2 years but recognised CRM business process and system gaps to how they wanted to operate. They engaged Solution Minds to analyse CRM business processes, requirements and their Dynamics CRM solution to identify issues and recommendations for improvement. We developed Could-be processes and determine Dynamics CRM system improvements.


Warehouse and Logistics Industry Case Study - Warehousing and Distribution Company

A large, national parts warehouse and distribution company, engaged us to map and analyse business processes and requirements across the business, including Sales and CRM. We ran selection for a new ERP, WMS and CRM system, with Microsoft Dynamics AX selected as preferred ERP. We also provided Project Governance, Project Management and Change Management for the successful implementation of Microsoft Dynamics.